Cancellation policy

PUJ GO and Punta Cana Adventures are brands operated by PCA Ventures, LLC. This page explains how to cancel or change a private transfer booked with PUJ GO.

Free cancellation up to 24 hours before

Cancel more than 24 hours before your first scheduled transfer for a full refund, except as described under Same-day cancellations below. All times are Dominican Republic local time (Punta Cana time).

Your first scheduled transfer is:

  • Airport arrival or round trip: your scheduled flight landing time.
  • Hotel to airport only: your scheduled hotel pickup time, which can fall on the day before your flight.
  • Hotel to hotel: your scheduled pickup time.

The deadline covers the whole booking, including the return leg of a round trip. Your exact deadline is shown at checkout and in your confirmation email. It is set when you book: a later flight delay or schedule change does not move it.

Same-day cancellations

If you book a transfer and then cancel it on the same calendar day you made the booking (Dominican Republic local time), we reserve the right to retain up to 20% of the booking amount from your refund as a cancellation fee. The rest is refunded to the card used for the booking.

The fee applies only to a cancellation that would otherwise qualify for a refund. If your first transfer is already less than 24 hours away when you cancel, the booking is non-refundable as described below. If you reserved with Reserve Now, Pay Later and cancel on the day you booked, no balance has been charged yet, so there is no payment to retain the fee from.

Less than 24 hours before

Once your first transfer is less than 24 hours away, the booking is non-refundable.

No-shows and waiting time

If you don’t cancel in time or don’t show up for your transfer, no refund is given. How long your driver waits:

  • Airport arrivals: your driver waits for you at the terminal for up to 3 hours after your flight’s arrival time.
  • Hotel pickups and departures to the airport: your driver waits for up to 30 minutes after your scheduled pickup time.

After that, the transfer counts as a no-show and is not refunded. If you’re running late or your flight is delayed, message us as soon as you can.

Changing your transfer

Need to change your plans? You may reschedule your transfer, subject to availability. Once a booking has been rescheduled at your request, it becomes non-refundable. If we adjust your schedule ourselves, your cancellation rights stay as they were.

Reserve Now, Pay Later

For eligible bookings more than 3 days away, you can reserve with no deposit. A temporary $1 card authorisation confirms your card; it isn’t a payment. The balance is charged to the same card 3 days before your first transfer. If you cancel before then, the balance is not charged. The same 24-hour rule applies to every booking, whether you paid in full or reserved.

Flight delays and changes

We monitor arrival and departure flights and stay in touch with you about your transfer. If your flight is cancelled or your plans change at short notice, contact us as soon as you can and our team will help.

Refunds

Refunds go back to the card used for the booking. How long they take to appear depends on your bank.

How to cancel or change

Contact us with your booking reference:

Read the full terms for all other booking conditions.